Things to Consider with Chat Bots for Law Firms
Possibly the most talked about technology at the moment. Chatbots for law firms is an often asked question of the team at Fast Firms. Hee are some additional things that play well with ChatBots.
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What is a Law Firm Chatbot?
A chatbot is a piece of functionality applied to your law firm website or any other online property that instead of being a static form asking a potential or existing client to methodically go through each step, a chatbot is conversational, akin to somebody talking to someone in your law firm online.
They can also go well beyond a question and answer sequence, by undertaking functions that would have once required manual effort. For example, you may want to instigate an NDA (non-disclosure agreement) for your law firm’s website. The chatbot can not only pull information from you but supplement it with content it can readily access via other platforms. An example might be that it requires your ABN number in which it via a webhook, will visit the relevant website, access the information and populate the relevant field.
Further, it from your answers can generate a ready to sign NDA. The use of a chatbot in your law firm may be a lot simpler, like setting appointments, or much more complex, depending upon your firm’s objective.
How We Can Help with Chatbots
At Fast Firms, we have designed, developed and deployed many chatbots for a diverse range of law firms with various requirements. We have used the many chatbot software platforms on the market, some specifically tailored for the legal industry and others broader. Consequently, we have selected from exhaustive research and use, what we consider to be the best chatbots for your law firm.
If your law firm is considering chatbot technology, a great way to get started is to consider a design-thinking sprint to identify the key objectives and the mapping that follows.