Best CRM For Law Firms in 2023

Growing law firms in Australia and the USA since 2009.

There are several factors to consider when choosing the best CRM for your law firm:

  • Compatibility with your firm’s needs: It’s important to select a CRM that is tailored to the specific needs of a law firm, such as case management, client onboarding, and document management. Look for a CRM that offers features that are relevant to your firm’s business processes.
  • Ease of use: Choose a CRM that is easy to use and understand, with a user-friendly interface and intuitive navigation. This will help ensure that all team members are able to use the system effectively and efficiently.
  • Integration with other tools: Consider whether the CRM integrates with other tools and systems that your firm uses, such as email, calendar, and accounting software. This can help streamline and automate your business processes.
  • Scalability: Choose a CRM that can scale with your firm as it grows and changes over time. Look for a solution that offers flexible pricing and customization options.
  • Customer support: Look for a CRM vendor that offers reliable customer support, including training, documentation, and technical support. This can help ensure that you have the resources you need to effectively use and maintain the system.
  • Cost: Consider the cost of the CRM, including any upfront fees, subscription fees, and additional costs for features or support. Make sure that the cost of the CRM is reasonable and fits within your firm’s budget.

Why Law Firms Need a CRM

Law firms need a customer relationship management (CRM) system to effectively manage and track their interactions with clients, potential clients, and referral sources. A CRM can help a law firm streamline and optimize its business processes, improve communication and collaboration within the firm, and provide valuable insights and analytics on the firm’s performance.

Some specific benefits of using a CRM for a law firm include:

  • Improved client management: A CRM allows law firms to centralize and organize all of their client information in one place, making it easier to track and manage client interactions and case details.
  • Enhanced collaboration: A CRM can help law firms improve communication and collaboration among team members, as it provides a shared platform for storing and accessing client and case information.
  • Streamlined business processes: A CRM can help law firms automate and streamline their business processes, such as lead generation, client onboarding, and case management.
  • Increased efficiency: By using a CRM, law firms can save time and reduce the risk of errors by automating tasks and eliminating the need for manual data entry and tracking.
  • Better decision-making: A CRM can provide valuable insights and analytics on the firm’s performance, helping law firms make more informed decisions about how to allocate resources and grow their business.

Should all Law Firms Use a CRM?

There are a few reasons why a law firm may not need a customer relationship management (CRM) system:

  • The firm is too small: If the law firm is small and has only a few clients, it may not need a CRM. A CRM is typically more useful for larger firms with many clients and cases to manage.
  • The firm already has a system in place: If the law firm already has a system in place for managing client relationships and tracking case details, it may not need a CRM.
  • The firm does not have the resources to invest in a CRM: Implementing and maintaining a CRM can be time-consuming and resource-intensive. If the law firm does not have the resources to invest in a CRM, it may not be necessary.
  • The firm is not interested in using a CRM: Finally, some law firms may simply not be interested in using a CRM, either due to personal preference or because they do not see the value in it.

It’s important to carefully consider the specific needs and resources of your law firm before deciding whether a CRM is necessary. If you’re unsure whether a CRM is right for your firm, it may be helpful to try out a free or low-cost CRM solution to see if it provides benefits for your legal practice.

CRM Software for Law Firms

There are many different customer relationship management (CRM) systems available on the market, each with its own features and capabilities. Some of the most common CRMs include:

  • LawStripe: Law Stripe is a CRM, by lawyers for lawyers, it features everything that you would expect from a powerful CRM, with pricing options more competitive than other options.
  • Active Campaign: Active Campaign is a CRM with loads of functions. It, however, scales in price significantly based upon the number of contacts your law firm has.
  • Salesforce: Salesforce is a cloud-based CRM that offers a range of features for managing customer relationships, including sales, marketing, and customer service.
  • Zoho CRM: Zoho CRM is a cloud-based CRM that offers a range of features for managing customer relationships, including sales, marketing, and customer service.
  • HubSpot CRM: HubSpot CRM is a cloud-based CRM that offers a range of features for managing customer relationships, including sales, marketing, and customer service.
  • Microsoft Dynamics CRM: Microsoft Dynamics CRM is a CRM platform that offers a range of features for managing customer relationships, including sales, marketing, and customer service.
  • SugarCRM: SugarCRM is a cloud-based CRM that offers a range of features for managing customer relationships, including sales, marketing, and customer service.

These are just a few examples of the many CRM systems available on the market. It’s important to carefully consider the specific needs and resources of your law firm before deciding which CRM is best for your business.

What is LawStripe CRM?

Lawstripe is a customer relationship management (CRM) platform specifically designed for law firms. It offers a range of features for managing client relationships and case details, including client onboarding, case management, and document management.

Some specific features of Lawstripe include:

  • Client onboarding: Lawstripe offers tools for efficiently onboarding new clients, including forms, document uploads, and signature capture.
  • Case management: Lawstripe provides a range of tools for managing case details, including task management, calendar synchronization, and document management.
  • Document management: Lawstripe offers a secure, centralized platform for storing and accessing legal documents and case files.
  • Collaboration: Lawstripe allows team members to collaborate and communicate within the platform, improving communication and efficiency.
  • Analytics: Lawstripe provides insights and analytics on the firm’s performance, including key metrics such as case progress and client satisfaction.

Overall, Lawstripe is a CRM platform that is specifically designed for law firms and offers a range of features for managing client relationships and case details. It has numerous other integrations woth software made specifically for law firms.

Get a Demo of LawStripe

What is Active Campaign CRM?

ActiveCampaign is a customer relationship management (CRM) and marketing automation platform that helps businesses manage and grow their customer relationships. It offers a range of features for managing customer relationships, including sales, marketing, and customer service.

Some specific features of ActiveCampaign include:

  • Lead generation: ActiveCampaign offers tools for capturing and nurturing leads, including forms, landing pages, and lead scoring.
  • Email marketing: ActiveCampaign allows businesses to create and send targeted email campaigns to their customers and prospects.
  • Marketing automation: ActiveCampaign provides a range of tools for automating marketing tasks, such as lead nurturing, customer segmentation, and email marketing.
  • Customer segmentation: ActiveCampaign allows businesses to segment their customers based on various criteria, such as location, interests, and purchase history, to create personalized marketing campaigns.
  • Customer service: ActiveCampaign offers tools for managing customer interactions, including live chat, help desk, and customer feedback.

Overall, ActiveCampaign is a comprehensive CRM and marketing automation platform that can help businesses manage and grow their customer relationships.

What is Salesforce CRM?

Salesforce is a cloud-based customer relationship management (CRM) platform that helps businesses manage and grow their customer relationships. It offers a range of features for managing customer relationships, including sales, marketing, and customer service.

Some specific features of Salesforce include:

  • Sales force automation: Salesforce offers tools for managing sales processes, such as lead generation, prospect tracking, and opportunity management.
  • Marketing automation: Salesforce provides a range of tools for automating marketing tasks, such as lead nurturing, customer segmentation, and email marketing.
  • Customer service: Salesforce offers tools for managing customer interactions, including live chat, help desk, and customer feedback.
  • Analytics: Salesforce provides a range of analytics and reporting tools that help businesses gain insights into their customer relationships and performance.
  • Customization: Salesforce allows businesses to customize and extend the platform to meet their specific needs, using tools like AppExchange and Lightning.

Overall, Salesforce is a comprehensive CRM platform that can help businesses manage and grow their customer relationships. It is widely used by businesses of all sizes and industries, but has a reputation of being complex and  extremely expensive.

What is Zoho CRM?

Zoho CRM is a cloud-based customer relationship management (CRM) platform that helps businesses manage and grow their customer relationships. It offers a range of features for managing customer relationships, including sales, marketing, and customer service.

Some specific features of Zoho CRM include:

  • Lead management: Zoho CRM offers tools for capturing and nurturing leads, including forms, landing pages, and lead scoring.
  • Sales force automation: Zoho CRM offers tools for managing sales processes, such as lead tracking, opportunity management, and sales forecasting.
  • Marketing automation: Zoho CRM provides a range of tools for automating marketing tasks, such as lead nurturing, customer segmentation, and email marketing.
  • Customer service: Zoho CRM offers tools for managing customer interactions, including live chat, help desk, and customer feedback.
  • Integration: Zoho CRM integrates with a range of other tools and platforms, including email, calendar, and accounting software.

Overall, Zoho CRM is a comprehensive CRM platform that can help businesses manage and grow their customer relationships. It is suitable for businesses of all sizes and industries.

What is Hubspot CRM?

HubSpot CRM is a cloud-based customer relationship management (CRM) platform that helps businesses manage and grow their customer relationships. It offers a range of features for managing customer relationships, including sales, marketing, and customer service.

Some specific features of HubSpot CRM include:

  • Lead management: HubSpot CRM offers tools for capturing and nurturing leads, including forms, landing pages, and lead scoring.
  • Sales force automation: HubSpot CRM offers tools for managing sales processes, such as lead tracking, opportunity management, and sales forecasting.
  • Marketing automation: HubSpot CRM provides a range of tools for automating marketing tasks, such as lead nurturing, customer segmentation, and email marketing.
  • Customer service: HubSpot CRM offers tools for managing customer interactions, including live chat, help desk, and customer feedback.
  • Integration: HubSpot CRM integrates with a range of other tools and platforms, including email, calendar, and accounting software.

Overall, HubSpot CRM is a comprehensive CRM platform that can help businesses manage and grow their customer relationships. It is suitable for businesses of all sizes and industries.

What is Microsoft Dynamics CRM?

Microsoft Dynamics CRM is a customer relationship management (CRM) platform that helps businesses manage and grow their customer relationships. It offers a range of features for managing customer relationships, including sales, marketing, and customer service.

Some specific features of Microsoft Dynamics CRM include:

  • Sales force automation: Microsoft Dynamics CRM offers tools for managing sales processes, such as lead tracking, opportunity management, and sales forecasting.
  • Marketing automation: Microsoft Dynamics CRM provides a range of tools for automating marketing tasks, such as lead nurturing, customer segmentation, and email marketing.
  • Customer service: Microsoft Dynamics CRM offers tools for managing customer interactions, including live chat, help desk, and customer feedback.
  • Integration: Microsoft Dynamics CRM integrates with a range of other Microsoft tools and platforms, including Office 365 and Azure.
  • Customization: Microsoft Dynamics CRM allows businesses to customize and extend the platform to meet their specific needs, using tools like Power Apps and Power Automate.

Overall, Microsoft Dynamics CRM is a comprehensive CRM platform that can help businesses manage and grow their customer relationships. It is suitable for businesses of all sizes and industries.

What is Sugar CRM?

SugarCRM is a cloud-based customer relationship management (CRM) platform that helps businesses manage and grow their customer relationships. It offers a range of features for managing customer relationships, including sales, marketing, and customer service.

Some specific features of SugarCRM include:

  • Lead management: SugarCRM offers tools for capturing and nurturing leads, including forms, landing pages, and lead scoring.
  • Sales force automation: SugarCRM offers tools for managing sales processes, such as lead tracking, opportunity management, and sales forecasting.
  • Marketing automation: SugarCRM provides a range of tools for automating marketing tasks, such as lead nurturing, customer segmentation, and email marketing.
  • Customer service: SugarCRM offers tools for managing customer interactions, including live chat, help desk, and customer feedback.
  • Integration: SugarCRM integrates with a range of other tools and platforms, including email, calendar, and accounting software.
  • Overall, SugarCRM is a comprehensive CRM platform that can help businesses manage and grow their customer relationships. It is suitable for businesses of all sizes and industries.

How to Start Using a CRM for Law Firms

To start using a customer relationship management (CRM) system for a law firm, follow these steps:

  • Determine your needs: Identify the specific needs of your law firm, including the types of clients and cases you handle, the business processes you want to streamline, and the features you need in a CRM.
  • Research CRM options: Research different CRM options that are tailored to the needs of law firms, such as Lawstripe, Clio, and Lexicata. Consider factors such as features, pricing, integrations, and customer support.
  • Choose a CRM: Select a CRM that best meets the needs of your law firm and fits within your budget.
  • Set up the CRM: Follow the CRM vendor’s instructions to set up the system, including creating user accounts, importing data, and configuring settings.
  • Train your team: Ensure that all team members are trained on how to use the CRM and understand its features and capabilities.
  • Integrate with other tools: Consider integrating the CRM with other tools and systems that your law firm uses, such as email, calendar, and accounting software, to streamline business processes.
  • Start using the CRM: Begin using the CRM to manage client relationships and track case details. Monitor the CRM’s performance and make any necessary adjustments to optimize its use.

Implementing and using a CRM for a law firm can take some time and effort, but it can provide significant benefits in terms of streamlining business processes, improving communication and collaboration, and providing valuable insights and analytics.

The Pricing Structure of a CRM

The pricing structure of a customer relationship management (CRM) system can vary depending on the specific CRM and the features and capabilities it offers. Some common pricing models for CRMs include:

  • Subscription-based pricing: Many CRMs offer a subscription-based pricing model, where users pay a monthly or annual fee to access the CRM. The cost of the subscription may vary based on the features and capabilities included, as well as the number of users.
  • Pay-per-use pricing: Some CRMs offer a pay-per-use pricing model, where users are charged based on their actual usage of the CRM. For example, users may be charged a fee for each email sent through the CRM or each lead generated.
  • Tiered pricing: Some CRMs offer tiered pricing, where users can choose from different pricing plans that offer different features and capabilities at different price points. This allows users to select the plan that best meets their needs and budget.
  • Free version: Some CRMs offer a free version of their platform, which may include basic features and capabilities. Users may need to upgrade to a paid version to access more advanced features.

It’s important to carefully consider the specific needs and budget of your business when selecting a CRM and determining the appropriate pricing model. Some CRMs may offer free trials or demos to help users evaluate the platform before committing to a purchase. Very importantly, choose a pricing model that as your law firm scales, that the CRM does not become too expensive to keep. The last thing you want to do is to migrate to another CRM. This can prove very costly.

Why Law Firms Need Help with CRM integration

Law firms may need help with integrating a customer relationship management (CRM) system because integrating a CRM can be a complex process that requires a range of technical and business skills. Some specific reasons why law firms may need help with CRM integration include:

  • Complex data: Law firms often have complex data sets, including client and case details, that need to be imported into the CRM. Ensuring that the data is accurately and properly imported into the CRM can be a challenge.
  • Multiple systems: Law firms may use a range of different systems and tools, such as email, calendar, and accounting software, that need to be integrated with the CRM. Ensuring that these systems work together seamlessly can be challenging.
  • Customization: Law firms may have specific business processes and needs that require custom integration with the CRM. Working with a CRM integration specialist can help ensure that the CRM is customized to meet the specific needs of the law firm.
  • Limited resources: Law firms may have limited resources, including time and technical expertise, to devote to CRM integration. Working with a CRM integration specialist can help ensure that the integration process is efficient and successful.

Overall, integrating a CRM can be a complex process that requires specialized skills and resources. Law firms may benefit from working with a CRM integration specialist to ensure that the integration is successful and meets the specific needs of the law firm.

At Fast Firms, we have integrated most CRMs, including Hubspot, Active Campaign, Clio and LawStripe.

Final Recommendations for Choosing a Law Firm CRM

Let’s face it, law firms are not like other businesses and when it comes to technology integration, be it a CRM or practice management software, or whatever might be the case, there is a distinct advantage in choosing software that is legal practice focussed.

There are several CRM systems that are designed specifically for law firms, and it can be difficult to determine which one is the “best” since different firms have different needs and preferences. Here are a few CRM systems that are popular among law firms:

  • LawStripe: LawStripe is a CRM with a specific growth-focus. Unlike other CRMs for law firms it does not pretend to be a billing platform, or time tracker, document manager etc. It’s focus is to help your law firm grow.
  • Clio: This is a cloud-based CRM system that is specifically designed for the legal industry. It offers features such as case and contact management, time tracking, billing, document management, and more.
  • Legal Files: This is a comprehensive CRM system that offers case and document management, time and billing tracking, and other features specifically designed for law firms.
  • MyCase: This is a cloud-based CRM system that offers case management, document management, billing and invoicing, and other features specifically designed for law firms.
  • TimeSolv: This is a CRM system that offers time and billing tracking, case management, and other features specifically designed for law firms.

When choosing a CRM system, it is important for law firms to consider their specific needs and budget, and to research and compare different options to determine which one is the best fit for their firm.

If you want your law firm CRM to perform multiple functions, including being a practice management software, as well as a CRM, Clio is your best bet.

However, if you already have a practice management software in place, or want your CRM to help your law firm grow through its diverse functionality, LawStripe is the best CRM for your law firm.